FAQs


SHIPPING + TURN AROUND TIMES

  • Our current turn around time is 1-2 weeks
  • All items are shipped first class via USPS, with an average shipping time of 2-5 business days. 
  • All customers will receive a tracking number once packages have shipped. Once packages are in the hands of USPS ,we are no longer in control of shipping delays or lost items
  • For issues with packages contact USPS via their website https://www.usps.com/help

RETURNS + EXCHANGES

  • Do to the custom and personalized nature of items, The Rad Rex does not accept returns or exchanges
  • If an item is not what you expected please email us so that we may assist you in resolving the issue
  • Customer will be responsible for any additional shipping charges associated with exchanges